How to Request an Appointment
You can request an appointment in the following ways:
- Online by visiting the Consulting Room.
- By requesting an appointment through SystmOnline. Please complete our online form if you wish to register for online services.
- By calling the practice via Heacham Surgery on 01485 572 769 or Snettisham Surgery on 01485 572 769.
- By visiting the practice.
If you are given a face to face appointment with a doctor, this will be a 10 minute consultation to discuss one problem.
We have suspended online booking of appointments in view of the current guidance regarding coronavirus.
We are minimising the number of face to face appointments to keep our patients and staff safe. All appointments booked will be a telephone consultation initially. The doctor or nurse will phone you and if they feel you need to be seen you will be invited to come into the surgery for a face to face appointment.
Please only enter the surgery if you have an appointment. For all other queries, please call the surgery.
Please do not attend the surgery if you suspect you may have coronavirus. This is for the protection of our most vulnerable patients.
You can book a routine appointment up to 4 weeks in advance with a doctor, nurse or healthcare assistant of your choice, using the methods of booking above.
Urgent ‘On the Day’ Appointments
If you need to see a doctor on the day, please make an appointment using the above methods as soon as possible after 08:30.
The receptionist will then ask you to tell them briefly the nature of your problem. Your name will be placed on the triage list. The day duty doctor will review all requests and you will be contacted by a member of the practice team to advise the action taken.
This may be to offer you an appointment to see a doctor or a practice nurse, a telephone consultation with a doctor, or you could be signposted to an alternative NHS service e.g. a pharmacist.
Please remember that ‘on the day’ appointments are for urgent matters.
During normal surgery opening hours, please telephone the surgery. We will see all medical emergencies on the day. There will be a doctor on call for emergencies or for urgent advice.
If you wish to have telephone advice from a doctor, please contact us using the methods above before 11:30. We will always try to put you in contact with your preferred doctor, but if they are not available and you wish to speak to a doctor on that day, your name will be placed on the triage list for the day duty doctor. Please leave a contact number where you will be available.
Our practice offers online access for appointment booking and prescription ordering through SystmOnline. Please complete our online form if you wish to register for online services.
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the appointment slot to someone else.
To cancel, you can:
- Call us via Heacham Surgery on 01485 572 769 or Snettisham Surgery on 01485 572 769.
- Complete our Cancel an Appointment form
- Visit our online services
Improved Access Service
Improved access to GP and nurse appointments within West Norfolk are offered across evenings and weekends at 8 hubs spread across West Norfolk.
How do I access this service?
The provision of this service is available to patients who are registered with one of the 21 surgeries within West Norfolk.
Appointments are made by contacting your own GP surgery, and are available to patients on equal footing to appointments within regular surgery hours.
What appointments are available?
Appointments are offered Monday to Friday from 18:30 – 20:00, Saturdays 08:00 – 13:00 and on Sundays 09:00 – 12:00.
What conditions can be treated?
A mixture of routine and pre-bookable and same day appointments for general consultation.
Patients who cannot be seen:
- Babies under 12 weeks old
- Pregnancy-related problems
- Severe mental health problems
- Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
- Walk-in patients