Requesting a Repeat Prescription
You can request your prescription in the following ways:
- By using our online Repeat Prescription Request form.
- By using our online services, SystmOnline. If you are not registered to use this service, please complete our Register for Online Services form.
- Through your nominated local pharmacy.
Please allow 5 working days to process your prescription and to allow your chosen chemist to ensure your medication is ready for collection. Please try not to run out of all your tablets before ordering a new prescription.
If you would like your prescription posted back to you, please enclose a stamped addressed envelope.
All repeat prescriptions need to be requested in writing. We will not accept verbal requests over the telephone.
If you have been advised by the surgery that your medication review is due, please use our Medication Review form.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
We are able to dispense medication to some of our patients. This service will mainly be available to residents of Sedgeford and Ringstead and temporary residents. However, if you live more than one mile from the pharmacy in Heacham, please contact reception to determine whether you can avail yourself of this service. Please note that this does not apply to Snettisham or Fring residents.
The dispensary is situated at our Heacham Surgery premises. Opening hours are 09:00 – 12:00 and 14:00 – 17:00, Monday to Friday. However you may be able to collect your prescription outside these hours, but during the practice opening hours.
A variety of over the counter medications can be purchased by any of our patients from our dispensary, please visit the dispensary for more details.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.